- Return Policy
How do I return an item?
Easy 30 day return & exchange policy
We know that sometimes you change your mind and decide you don't want a product. That's why we made it easy to return an item. We do have a few rules though.
We must receive items within 30 days of purchase. Returned items must be sent pre-paid by the customer. Item must be in new, unused condition. In the event we receive an item that has been used or installed, we will issue a store credit. Clearance items are not eligible for refund, store credit will be issued on returned clearance items.
Original shipping costs are not refundable. Items shipped for free will receive a refund/store credit less shipping costs. Your receipt must accompany all returns. Items returned without a receipt will be issued store credit for the lowest sale price in the last 30 days. Return policy applies only to items purchased from this website.
Items purchased from one of our dealers or our clearance store on eBay are subject to their policies.
Custom team clothing is not eligible for return as they are custom made for the customer. All custom team clothing sales are final.
We will issue store credit for items received more than 30 days after purchase.
Original shipping costs are refundable only if we shipped an item in error.
Once we receive an item back, we'll issue a refund within 5 business days. If you paid with a credit card, please allow additional time for your credit card to post the refund.
Refunds will be issued back to the original method of payment.
Items damaged during installation that are returned will be charged a 50% restocking fee.
We do not store credit card info so we cannot process exchanges. If you'd like to exchange an item, please purchase the new item that you'd like and then send the original item back within 30 days of purchase like a normal return and you will receive a refund.
Team Discount/Sponsorship Return Policy
Items purchased with a team discount (through our sponsorship program) are not eligible for return for a refund. They can be returned for store credit only.
If you are issued a store credit it will expire 18 months after the date it was issued.
What to do if you have a return:
Please ship the items back to us at the address below via a trackable and insured shipping method using the original shipping carton or one of similar construction. Please do not send bearings back in a regular envelope, they will get damaged and we will not be able to refund your payment. We are not responsible for lost packages or items damaged in return shipment. No RA # is needed.
PO Box 741
Republic MO 65738
Please include the following with all returns:
1. The product you are returning.
2. Your dated sales receipt.
3. A completed return form (<< click link for form).
Do not ship us a package via UPS, Fedex, DHL, Airborne Express, etc. You must ship to us via the Post Office. Packages shipped via a method other than the Post Office will be returned to you at your expense.
VCRC Bike is not responsible for paying DUTIES, TAXES, and BROKERAGE.
On waybill please mark "DUTIES will be paid for by the Customer" to avoid paying the duty charges after we have received your package.