Warranty

VCRC Bike Limited Warranty

-Carbon fiber items purchased from this website are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect.

-Non carbon parts purchased from this website are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect.

-Ceramic bearings purchased from this website are covered by warranty for a period of one (1) year to the original purchaser for any manufacturers defect. Manufacturer defects of a ceramic bearing is the cracking of a ceramic ball, retainer, or race.

Bearings by nature are a wear item and wear is not covered under warranty. Wear is heavily influenced by maintenance and installation. If your bearing has become gritty, rough, etc. we recommend performing regular maintenance (cleaning and greasing). With proper installation and maintenance our bearings are designed to last for many years. If you are unable to clean your bearings satisfactorily or you have not kept up with maintenance you can send them to us for our factory cleaning service. We can save bearings in bad condition through our cleaning service because we can replace individual parts as needed, so don't worry if your race had gotten chewed up with all the miles you ride. We can replace it for you and send back a like new bearing.

Do not continue to use bearings that won’t spin freely. If you continue to ride dirty or poorly lubricated bearings, you can permanently damage the bearings. Contaminants in your bearings can cause the pitting of your races, increasing friction, causing heat buildup, and can eventually cause the bearing to stop turning. Poorly maintained bearings are not covered under warranty.

Please Note:
We do not recommend using a hammer or blunt object to drive the bearings out of your hub. We also do not recommend using a hammer and socket or other means to tap your bearings into your hub. Both of these methods will void your warranty

-Clearance Items (carbon fiber, non carbon and ceramic) purchased from our clearance store on eBay are covered by warranty for a period of six (6) months to the original purchaser for any manufacturers defect.

______________________________________________________________________________________
VCRC Bike will repair or replace items eligible for warranty.

A qualified bicycle mechanic should install all Velo Carbon/VCRC Bike products. Failure to do this may void the warranty.

Our parts are intended only for the genre listed. Using a Road part for MTB or Cross is not covered by warranty and vice versa.

All warranties are for the original owner only and proof of purchase must be shown. Warranty covers items purchased from Velocarbon.com or an authorized dealer. Warranties are non-transferable.

The warranty does not cover structural or cosmetic damage arising from abuse or misuse including but not limited to damage caused by crashes or collisions, owner neglect, improper installation and/or assembly, improper maintenance, modifications, additions, changes to the original product, or other excessive, improper or abnormal conditions or labor charges for part replacement or changeover. Wear from normal use or environmental exposure is not covered by this warranty.

All Velo Carbon products are not intended for use in stunt riding, ramp jumping, acrobatics, or similar activities or with motors or power-driven vehicles. This warranty is VOID where the product has been used in any of these ways. The user assumes the risk of any personal injuries, damages to, or failures of the products, and any other losses including but not limited to any property damage if the product has been used in any such manner.

Velo Carbon makes no representation on the suitability of any product for its intended use, or any other use. Consumers, and others, should rely on their own judgment.

Velo Carbon shall not be responsible for any injuries to any individual using our products. Nor does it assume any incidental or consequential damages as a result of the use of our products. This includes, but is not limited to: lost profits, lost savings, and incidental or consequential damages or injuries arising from the use of, or inability to use this product.

Warranty does not offer any cash refunds.

We must receive all items before any warranty decision is made.

We reserve the right to decline any warranty, if the claim is deemed to be fraudulent.

Buyer is always responsible for shipping costs for warranty returns.

We reserve the right to charge for return shipping back to the customer on warranty items.

Disability/Liability Waiver

By purchasing a product from Velo Carbon or one of it's Authorized Dealers, you agree to not hold Velo Carbon or it's manufacturer's responsible for product failure resulting from misuse, abuse, crashes or incorrect installation.

Special notes:
Failure to use included long bolts on our superlite isis bottom bracket will immediately void the warranty. The BB is designed to be used with the included bolts. Bolts should be routinely checked for proper torque.

Our Superlight cassettes are race-day items and therefore have no guarantee as to how many miles they will last. We recommend that they not be used for training! If you have a warranty claim, please contact KCNC directly @ http://www.kcnc.com.tw/Web/NewWeb/warranty.htm

Never use grease on our carbon seatposts! This voids warranty.

Proper installation of our Bottom Brackets includes facing your frame's bottom bracket shell. The bb shell needs to be parallel.

Any part that has been modified in any way will not be covered under warranty.

Our carbon handlebars are not designed to be used with aerobars.

What to do if you have a claim:

Please email us at warranty@vcrcbike.com for a RA number. When you send a part back for warranty inspection we will determine what is causing your issue and what is needed to fix it. To speed the process, please provide us with some information as to who installed the product, how it was installed and how often maintenance was done (if a wear item).

The following must be included in any warranty return:

1. The damaged part.

2. The sales receipt showing the purchase date & price.

3. A completed warranty form.

4. **IMPORTANT** You must have a RA # to process the claim. Packages received without a RA # clearly marked will be returned.

5. If sending back bearings, make sure to fully wipe away all grease. Items received dirty will be charged a $20 cleaning fee.

6. The part must be sent back to us insured. We are not responsible for lost packages sent uninsured!

Failure to comply with the above can delay and/or negate your warranty claim.

*When we receive an item for warranty we may request proof that installation was done by a qualified mechanic.